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FAQ

General

What payment method can I use?

Payment can be made by Visa, Mastercard, Maestro, American Express,PayPal, Bancontact, Sofort, iDeal, ING Home'Pay, KBC-Betaalknop, Belfius Pay Button.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Raphaëlle Alpaca Mood, we will not be liable for any delay or non-delivery.

Terms and conditions

Many questions can be answered by reading the Terms and Conditions policy.

Any questions? Send an e-mail to info@raphaelle-alpaca.com.

Shipment and return

Look at Shipment and Return Policy

How can I get in touch?

If you have any question concerning your purchase, you can send an e-mail to info@raphaelle-alpaca.com

Are the alpaca's being hurt during shearing?

Every year we shear our alpaca's in the month of May.  Shearing is for alpaca's   15 minutes of just a little stress, no pain at all. It's like we are going to the hairdresser. Afterwards they are very playfull, they feel light as a feather without that dence fleece. Shearing is also good for their fertility, 2 weeks later, it's the ideal time for mating.